Dear Mr. Fenwick,
I am writing to let you know how pleased I was with service I received from your company a couple of weeks ago. I am trying to get my father’s house ready to sell and he had water backing up where his washing machine is suppose to drain. I had one plumber come out and he said the pipes in the back yard had collapsed and he would be back to dig up the yard and fix the problem.
However, he never came back. At this point I saw your add in the phone book and I noticed that it was a family business that had been around for a while and I decided to call and set up an appointment. Your guys came right out – figured out the problem, which was not what the other plumber had said it was, and fixed it.
I did not get all of their names but I know George and Matt were two of them. They were very professional and courteous and what great technology! They used the camera to find where the blockage was – squirrels had dropped hickory nuts down the roof vent and they had plugged the pipes under the slab! They located where the camera was, jack hammered out a little area of the slab – removed the blockage – and fixed the slab. They also took care of switching out some shower fixtures for me in two bathrooms. In this day and time, it is a joy to find such good service and a job well done! Please pass this along to the crew and office staff! Thanks again!