Dear Mr. Fenwick,
I am writing to let you know how pleased I was with service I received from your company a couple of weeks ago. I am trying to get my father's house ready to sell and he had water backing up where his washing machine is suppose to drain. I had one plumber come out and he said the pipes in the back yard had collapsed and he would be back to dig up the yard and fix the problem.
However, he never came back. At this point I saw your add in the phone book and I noticed that it was a family business that had been around for a while and I decided to call and set up an appointment. Your guys came right out - figured out the problem, which was not what the other plumber had said it was, and fixed it.
I did not get all of their names but I know George and Matt were two of them. They were very professional and courteous and what great technology! They used the camera to find where the blockage was - squirrels had dropped hickory nuts down the roof vent and they had plugged the pipes under the slab! They located where the camera was, jack hammered out a little area of the slab - removed the blockage - and fixed the slab. They also took care of switching out some shower fixtures for me in two bathrooms. In this day and time, it is a joy to find such good service and a job well done! Please pass this along to the crew and office staff! Thanks again!
Bill Fenwick Plumbing was outstanding !! Everything from beginning to end was wonderful. They first came to our home to find a slab leak a few months ago and were able to find it within the first few minutes. We called them to come out and officialy fix it. They were in and out within a few hours. They cleaned up like they were never there. They were very friendly and polite. I even had three kids running around the house and they were so patient and told me to be aware when it was going to be loud and when they were going to be walking past them with equipment. They were great! I would absolutely recommend them to anybody I know. We will be using them for everything we need in the future. My slab leak is fixed, my water bill is going down, and we are very happy customers. We have had other plumbers come out in years past and they never even came close to this kind of service. Thanks again for all the help!!
I have been using Fenwick Plumbing since moving to Ponte Vedra Beach in 2009. I am beyond satisfied with the labor as well as the pleasant and reliable staff. Appointments are speedy and easy to make. Servicemen are efficient and reliable. The last serviceman to visit us allowed my four year old daughter to watch him work on our bathtub, all the while explaining what he was doing and sharing (some of) his tools. She was thrilled! I will continue to call Fenwick whenever I need a plumber!
Lorraine and I love the two bathroom renovations that were done in our home. They are beautiful! Everyone that came to the house was so nice and professional and did a great job, each very knowledgeable and patient, answering all of our questions. They are indeed a staff to be proud of and present a good face to the public for Fenwick Plumbing. No wonder we have used your company for decades!
Thank you so much. Your company really came through for me when I was in a tough spot. I will always recommend Bill Fenwick Plumbing.