Comfort is on the Horizon

Bill Fenwick Values All of Our Customers’ Opinions

Bill Fenwick Values All of Our Customers’ Opinions

Fenwick Home Services is a business in the service industry that has been serving the needs of business owners and homeowners across Northeast Florida since 1969. Like most home experts, our clients are the most important part of our business. Making sure that our clients are always happy is our top priority and has enables our company to remain in business nearly fifty years!

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Now, more than ever, in the digitally connected world in which we live, it is important that our company always takes all of our customers’ needs into consideration. Unfortunately, from time to time, we do encounter a customer who just is not completely satisfied with our service, no matter how well we perform.

What should you do if you aren’t completely satisfied with our service or that of any other service provider?

If you aren’t 100% happy with some aspect of your interaction with Fenwick Home Services, we would love for you to give us a chance to make it right; we want nothing more than to turn your experience from a negative to a positive one. Our team is empowered to solve our customers’ problems, no matter what it takes. With this in mind, all of our employees have no fear of receiving any negative internal consequences for giving too much away to our customers. They feel entitled to deliver 110% with their service. This is because Bill Fenwick employees know that they are permitted and expected to provide the best quality service that they can. The ultimate goal is to leave our customers happier after interacting with our business than they would have been if the initial plumbing issue had never even occurred.

We acknowledge that even highly trained professionals like ourselves can make mistakes. If you are a customer of Fenwick Home Services and you are unsatisfied with any aspect of the service you have received, we want you to contact us and explain your situation. These days, writing negative reviews is the easiest, and probably most popular, way to let off some steam when you are dissatisfied with a service rendered; while posting bad reviews is the most convenient way to express frustration, it is also often the least productive. At Bill Fenwick, we want you to feel that you can reach out to us. We want you to know that we will do anything it takes to rectify the mistake and to make sure that you are ultimately left happy with our service.

Call Fenwick Home Services Today!

Our policy is to make sure you, our loyal customer, are better off after having come to us. That is why Fenwick Home Services is a customer-oriented company that arrives on time, uses only the best parts, and does the work right the first time. We have been offering our first-class services to First Coast residents for over 40 years. Contact us 24/7 online or at 904-217-5694‬ for any plumbing-related inquiries you may have or service you may need.